Transparency is important to us. Here you'll find all our policies and terms that govern the use of AlwaysGrocer platform.
Last updated: July 2025
We are committed to protecting your privacy and personal information. This policy explains how we collect, use, and safeguard your data.
We collect information you provide directly (account details, orders), automatically (usage data, device info), and from third parties (payment processors).
Account Information: Name, email, phone number, address, and payment details.
Order & Transaction Data: Purchase details including price, items, and payment method.
Store Details (For Store Owners): Store name, business address, GST details, etc.
Real-time location data for deliveries.
Cookies & tracking technologies for user experience (no personal data collected).
We use your information to provide services, process orders, send notifications, improve our platform, and ensure security.
We only share information with delivery partners, payment processors, Legal Authorities (if required),and service providers necessary for order fulfillment.
We never sell your data.
You can access, update, delete your account/data, and control marketing communications. Contact us for data-related requests.
We implement security measures, but users must also maintain their login credentials securely.
Last updated: July 2025/p>
These terms govern your use of AlwaysGrocer's platform and services. By using our app, you agree to these conditions.
AlwaysGrocer connects customers with local grocery stores for delivery services. We facilitate transactions but don't sell groceries directly.
Users must provide accurate information, use the service lawfully, respect others, and comply with local laws and regulations.
Orders are confirmed upon payment. Prices may vary by store. We facilitate payments but stores are responsible for product availability and quality.
Our liability is limited to the service fee paid. We're not responsible for store inventory, product quality, or delivery delays beyond our control.
Last updated: July 2025
We use cookies and similar technologies to improve your experience, analyze usage, and provide personalized content.
Cookies are small text files stored on your device that help us remember your preferences and improve functionality.
Essential cookies (required for basic functionality), performance cookies (analytics), and preference cookies (personalization).
You can control cookies through your browser settings. Disabling cookies may affect app functionality.
Last updated: July 2025
Terms and conditions for grocery stores partnering with AlwaysGrocer to reach more customers and grow their business.
Valid business license, food safety certifications, reliable inventory management, and commitment to quality service.
◉ Valid business license and food safety certifications.
◉ Reliable inventory management to ensure accurate product availability.
◉ Commitment to quality service and timely order fulfillment.
◉ Compliance with all local laws and regulations related to food handling and retail.
We charge a percentage-based commission on completed orders. Payment is made weekly via bank transfer.
◉ Percentage-based commission on completed orders.
◉ RPayment is processed weekly via bank transfer.
◉ Commission rates may be revised with prior written notice.
Partners must maintain high ratings, quick response times, and follow platform guidelines to continue partnership.
◉ Maintain high customer ratings and quick response times.
◉ Ensure product quality and freshness at all times.
◉ Follow AlwaysGrocer’s platform guidelines, operational procedures, and privacy policies.
◉ Partners must keep all customer information (names, phone numbers, addresses, and order details) strictly confidential.
◉ Customer data must only be used for order fulfillment and not for marketing or any other purpose without explicit consent.
◉ Any breach of customer privacy will result in immediate suspension and potential legal action.
◉ Orders must be prepared promptly and handed over to delivery partners on time.
◉ Unnecessary cancellations or delays may impact partner ratings and eligibility for incentives.
◉ Partners may be featured in AlwaysGrocer promotions, offers, and campaigns.
◉ Use of the AlwaysGrocer brand name or logo requires prior written consent.
◉ AlwaysGrocer reserves the right to suspend or terminate the partnership in case of non-compliance, breach of privacy terms, repeated low ratings, or other violations of this agreement.
◉ Partners may terminate the agreement with 14 days’ written notice.
Last updated: July 2025
Terms and conditions for grocery stores partnering with AlwaysGrocer to reach more customers and grow their business.
◉ Must hold a valid government-issued ID and any licenses required by local laws.
◉ Must comply with all traffic rules and safety regulations during deliveries.
◉ Maintain polite, respectful, and professional behavior with customers and store staff.
◉ Wear appropriate attire and ensure personal hygiene during working hours.
◉ Pick up items from the assigned store accurately and in good condition.
◉ Deliver orders promptly and without unnecessary delays.
◉ Keep customer information (addresses, phone numbers, etc.) strictly confidential.
◉ Do not use customer data for personal purposes.
◉ Use the AlwaysGrocer partner app only for authorized delivery activities.
◉ Keep the device updated and ensure GPS/location services are enabled during shifts.
◉ Payments will be made as per the agreed schedule and structure.
◉ Incentives may apply based on performance, punctuality, and delivery ratings.
The agreement may be terminated if terms are breached, orders are mishandled, or misconduct occurs.
This Privacy Policy is subject to change without prior notice. Any updates will be posted on this page, and continued use of our services will indicate your acceptance of the changes.
Have any questions or query regarding our Policies and Terms ? reach out at : Privacy@alwaysgrocer.com
If you have any questions about these policies or need clarification on any terms, we're here to help.